Frequently Asked Questions

What Is The Price Point For Wedding Gowns Offered In Your Salon?

Our price point ranges from $1500-$10,000.
Most of our collections are in the $2500-$4000 range.
We do have an on site sample sale boutique where gowns ranging in sizes 6-14 are available to purchase off the rack starting at $195. These are great for brides on a budget or needing a quick delivery.

Do I Need An Appointment To Try Gowns At Your Salon?

Yes, appointments are required so that we may spend time with you, listening to your ideas and offering suggestions. 

A credit card is required to book an appointment. If you do not show or cancel with in 24 hours you will be charged a $50.00 missed appointment fee ($100.00 for a trunk show appointment)

How Do I Know If You Carry A Specific Gown In Your Salon?

Please email your questions to our sales team. Please include as much information as possible: style, description, magazine, etc. If we do not have a dress in stock that you are interested in trying on, we will be happy to see if the sample is available to borrow from the designer. This will be an additional charge.

Tell Me More About Your Private Appointments.

Private bridal appointments are available on Sundays at 10am or 3pm, as well as weekdays. The main bridal floor is closed to the public so that you, and up to 8 guests, are provided a special one on one elevated experience. The appointment is 2 hours, and costs $100. The fee must be paid at time of booking, and it is non-refundable.

We also offer a VIP bridal experience on Sundays at 10am or 3pm, as well as weekdays. The bridal salon is closed to the public, so that you and your unlimited guests are provided a special one on one elevated experience. Champagne and treats are provided for you and your guests. The appointment is 2 hours, and costs $250. The fee is to be paid and the time of booking, and all fees are non-refundable.

How Long Should I Allow For An Appointment?

Initially, two hours is sufficient. It allows enough time to try many styles without overwhelming you.  For revists plan on spending an hour and a half (90min).

Can I Bring Someone With Me?

Yes, you are more than welcome to bring up to 4 guests with you to your appointment. If you are interested in bringing a larger party with you, please let us know when booking your appointment. We offer private appointments that can accommodate larger groups for an additional charge. 

What Do I Need To Bring?

Just yourself, an open mind, and any pictures you may have for ideas. We have all the shoes and foundations you will need.

How Soon In Advance Of My Wedding Should I Order My Wedding Gown And Accessories?

A comfortable timeline would allow 10 months to a year before your wedding when ordering your gown. Accessories can take between 8-12 weeks to arrive.

When Do I Begin My Fittings? Do I Meet The Seamstress At The Store?

Alterations done at Jennifer's and are offered as a courtesy to our brides . They are available on a first come first serve basis. During the busy season alterations appointments can be booked out. Please contact the salon to book an alterations reservation and receive your seamstress information.We suggest you schedule your fittings several months in advance and begin alterations 10-12 weeks in advance of your wedding. 

There is a $50 fee for appointments cancelled within 24 hours and no shows. This fee will be added to your total bill. Alterations are not a set price, they are based on what you need. Bridal alterations average $400-$600. These are just estimates provided for your information. 

Any changes to your fittings or your gown must go through your seamstress. We are not responsible for merchandise once it has left the salon. 

What is the Alterations Reservation Fee?

Due to the increasing demand of on-premise alterations we have implemented an alterations reservation system. This allows us to provide the seamstresses a list in advance of the coming months fittings so they can better plan and prepare. As our business has grown, we now have a dedicated space within the salon for fittings, sewing and pressing. This space is provided and paid for by Jennifer's. Alterations are paid directly to the seamstress for their time and labor. This reservation fee helps to offset the cost of rent, utilities and supplies to continue to provide this important and special service to our brides in house. If brides choose to store their gowns with us, there is no additional charge for the alterations reservation fee, as it is included in the original fee for storage.

Can I Have My Dress Shipped To Me To Have It Altered In My Hometown?

Yes, of course. Shipping is ground unless otherwise requested (price quoted at time of request). We use UPS to ship all packages. We do not ship COD. All merchandise must be paid in full, including shipping, before anything is sent.

How Much Deposit Is Required To Place An Order?

60% of the retail price is required as a deposit or payment in full.The balance is due within 30 days of notification that the merchandise has been received by Jennifer’s. All merchandise must be payed in full before fittings begin.

Does Jennifer's Charge to Store my Wedding Gown?

Yes, as of January 1st, 2024 there will be a non-refundable fee of $150 due at the time a bride places her order.  This fee will give the bride one year of storage from the time she places her gown order, as well as reserve a spot with our alterations department.  If storage is needed for more than a year, additional charges of $10 per month will apply, and be charged to the card on file.  Please make sure to keep the card you would like charges made on file at the time you place your order.  

What Methods Of Payment Do You Accept?

VISA, MASTERCARD, DISCOVER, CASH and PERSONAL CHECKS ACCEPTED(except when picking up merchandise)

Can I Change My Order?

Per our contract, all sales are final after 72 hours. No refunds or exchanges after that time. Special orders within 72 hours are subject to a 10% cancellation fee of the total purchase price which is non- transferrable.

What If I Need To Cancel My Order?

If your order has not been placed, and it is within 72 hours, your deposit minus a cancellation fee of 10% will be refunded in the manner in which your deposit was made. After 72 hours, all deposits are completely non-refundable. NO EXCEPTIONS. Your balance must be paid for in full as stated in your contract.

What Do I Need To Do If My Wedding Is Postponed Or Cancelled?

Please advise us in writing by certified letter of a cancellation or postponement. You will receive a written response back confirming that we will store your wedding gown/accessories for one year after the scheduled wedding date. After one year if a new wedding date has not been set the gown/accessories must be picked up or they become property of Jennifer’s.

Can I Receive An Order Confirmation?

Yes, two weeks after placing your order you may email or call us and request a confirmed ship date.

How Am I Notified When My Order Has Been Received?

You will receive an email notifying you that your merchandise is in and the balance is due within 30 days. At this time you can schedule an appointment to come in to try on your dress. 

Do You Offer Cleaning/Preservation Services After My Wedding?

Yes. Please call to make arrangements to drop off your dress/ veil. Price ranges vary from $300-$450. Payment in full is required, as your dress will be shipped to you directly upon completion.

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